Beyond the Dashboard: A Design Leader’s Framework for Meaningful Metrics
A Playbook for Impactful, Insightful, and Human-Centered Product Design
“If it can’t be measured, it can’t be improved.”
True, but only if you measure the right things the right way.
The Leadership Challenge
As design leaders, we face a persistent paradox: the work that creates the most value, fostering trust, reducing friction, and building emotional connection, is often the hardest to measure. Meanwhile, executives demand da…
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